I came home from work and UPS delivered a package that got re-routed to my address and also my apartment. It was from Harry & David. I called Harry & David. They had the wrong address for this person and the street address, before the re-route did not exist. I asked if they were going to pick up the package. They said no and told me to enjoy the food and that they would contact the original buyer and figure it out. They thanked me for contacting them. What a great experience.